Frequently Asked Questions

The CHECK24.GE platform is intended for both local and visiting visitors to Georgia. Our mission is to help people relax, have fun and visit the best places in Georgia, taste Georgian and not only Georgian dishes. All the necessary information can be found online, easily and comfortably. CHECK24.GE in Georgia combines such services from the field of entertainment and recreation, such as: hotels, gastronomic facilities, tours, rental cars and others.
The website visitor (service recipient) must register from the following link: https://check24.ge/ka/login. For registration, the registration form should be filled out, where it should be indicated as an example Name, surname, e-mail and other information required for registration.
After selecting the desired offer, the website visitor (service recipient) must log in to the CHECK24.GE platform. By pressing the reservation button, you will be redirected to the page where you have to fill in the reservation details, after which a reservation request will be generated, the information about which will be sent to the partner company publishing the offer. Please keep in mind that the reservation of the offer is done in two stages, in the first stage the reservation is made, and in the second stage the reservation cost is paid, The booking fee can be paid only after the partner company confirms the booking. The partner company has the option to either confirm or reject a specific booking.
After confirming the reservation, the service recipient should go to "My Profile" -> "Reservations" and select a specific reservation. A payment button will appear on the selected booking detail page, When clicking on it, the recipient of the service will be redirected to the payment page where he can pay the fee by VISA, MASTERCARD, American Express bank card. Payment is also possible through the Google Pay wallet.

Cancellation of a specific booking depends on the policy of the specific partner company. CHECK24.GE is not responsible for service delivery and its quality. He is not a party to the legal relationship between the service recipient and the service provider. The CHECK24.GE platform provides only their connection.

In case of the desire to cancel the hotel reservation, the service recipient must inform the CHECK24.GE platform about it in time so that the request can be processed in accordance with the cancellation conditions. The recipient of the service must send the message from the e-mail address he used during the registration on the CHECK24.GE platform. The message must be sent to the CHECK24.GE platform at the following e-mail: info.check24.ge@gmail.com and must indicate the ID of the reservation to be canceled.

If the service fee has already been paid, but it has not yet been finally confirmed, and the partner company offers a free cancellation of the reservation, the service recipient will be fully reimbursed for the amount paid. If the booking fee has been paid and it is finally confirmed, then the service recipient will be reimbursed the amount minus the transaction confirmation and transfer fees.

If the service fee has already been paid and the partner company retains a certain percentage of the total value of the reservation in case of cancellation, the service recipient will be reimbursed the remaining part of the amount paid plus this amount minus transaction confirmation and transfer fees.

In case of violation of the specified term of cancellation of the reservation by the partner company, clause method of paying the fine may come into effect depending on the conditions of the partner.

If the amount paid by the recipient of the service is finally confirmed, then the platform CHECK24.GE is not responsible for the refund period of the canceled reservation fee for the recipient of the service.

All other matters related to the reservation are governed by the conditions of the partner company.

A booking is only valid after full payment of its fee.

The recipient of the service is obliged to pay the reservation fee on time. Otherwise, the partner company reserves the right to cancel the confirmed booking due to non-payment.

When changing the conditions of a specific booking, the policy of the specific partner company in this regard should also be taken into account. CHECK24.GE is not responsible for service delivery and its quality. He is not a party to the legal relationship between the service recipient and the service provider. The CHECK24.GE platform provides only their connection.
The service received on the CHECK24.GE platform can be evaluated after authorization. After authorization, a place for evaluation will appear on the detail page of a specific offer, Where it will be possible to rate it both by assigning stars from 1 to 5 inclusive and in the form of comments. When users rate with stars, a concrete offer rating is made. The rating is finally expressed as a number, the maximum value of which can be 5. The received rating point is displayed next to the name of all offers And text comments will appear on the detail page of a particular offer.
After booking an offer, an invoice is automatically generated for both the service recipient and the service provider. The invoice can be viewed on the details page of the specific booking. When receiving the service, it would be good if you submit an invoice, which will help the partner company to identify the service. You can print the invoice from the booking details page or you can also submit the invoice electronically.
One of the reasons for this may be the incorrect mobile number in your profile. In this case, the reservation will still be created, but you will not receive an SMS message about it, although you will receive an email message.
An authorized user can always send a message to a partner company. This can be done from the details page of a particular offer or, in case of booking questions, directly from the message form on the booking creation page. An authorized user must enter the user menu and select the Messages tab to view written responses. Upon receipt of a new message, both the partner company and the recipient of the service are informed via e-mail.

payment methods
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